Where do you ship to?
Shipping all over Canada!
Shipping rates will be calculated when you checkout.
If your country is not listed when you sign-up, leave us an email and we’ll get back to you.

How long does it take for my order to arrive?
Depending on the products and shipping method, it usually takes about 25-30 working days to receive your item to your address. Depending on other factors, this time may vary.
For pre-order items, you will receive items after 20 days of release date.

How much is the shipping fee?
Shipping fee is calculated automatically according to your pin code / zip code and the total weight of your cart.
You can check your shipping fee for your cart total on cart page.
Please note that international shipping is already included in the item price and only domestic shipping is added when you place an order.

What is your return policy?
K-pop Merch provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable. If you wish to change/modify or cancel your order, please email us at info@us.kpopmerch.in
We do accept returns for defective items.
For items that have been damaged during the shipping process, we issue some amount back as refund.

What if my items are damaged upon arrival?
Please kindly contact us at support@ca.kpopmerch.in and we will try our best to help you out.

Is there any warranty on my purchases?
If your purchases come with a warranty, please claim it with the manufacturer. You may need to ship the product to Korea for repairs..

What if I want to cancel my order?
Order once shipped from Korea is not cancellable. If not shipped from Korea yet, order can be cancelled and a refund will be issued.
If your order status is ‘Processing’ then you can cancel your order from your account.